The countdown was not bad news. It meant there was still time.
When Demerus read the lockout message, he stopped the cycle of entering the old password. Each failed attempt would have made the lockout longer. Instead, he treated the remaining time as an opportunity to find another path.
That was the moment Jacqueline said she felt relief. Someone had listened, understood the problem, and was looking for a solution instead of telling her to go away.
Nearly two and a half hours of troubleshooting.
Demerus worked online and by phone with technical support, continuing to ask for another option when a factory reset was presented as the answer. While the process stretched on, he made coffee for Jacqueline and her husband, continued answering store calls, and explained to other customers that he was working through an unexpectedly complicated problem.
The objective was simple: restore access without erasing the phone. Eventually, the phone was restored—and Jacqueline’s data was still there.
Why this story matters to us.
There was no immediate sale attached to this visit. Jacqueline had already chosen her services. Helping her was still the right thing to do.
That is the standard Jen and Demerus are building at Clarksville Internet Deals: listen first, be honest, keep looking for a workable answer, and treat every person who walks through the door like their problem matters.
Selected excerpts are from Jacqueline A.’s BBB customer review. You can also visit our BBB business profile.
Need patient, honest local help?
Bring your internet, mobile, equipment, or account question to our Riverside Drive store. We will listen, explain what we find, and help make the next step easy.