CID Field Tool
Clarksville Internet Deals · Riverside Dr
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Field Scripts
Opening Line
Start
"Hey real quick — I help people around Clarksville check what internet options are available at their address. Most people are overpaying and don't realize it. Takes like 30 seconds to check."

Keep it short. You are not selling anything yet. You are offering to check.

Price Objection
Objection
"I get that. That's exactly why it's worth a quick check. A lot of people find out they can lower their bill without changing much. What are you paying now?"

Never argue the price. Redirect to the bill review. Let curiosity do the work.

"I Already Have Internet"
Objection
"Perfect — then you're exactly who this is for. Most people who already have internet haven't checked their plan in a while. Promos expire and the price goes up. We can check if you're still on the best rate."

This turns the objection into a reason to talk. Pivot to a free bill review.

Moving Script
Moving
"Are you moving into a new place? We can get your internet set up at the new address — sometimes same day. We're a local store on Riverside so it's faster than going through the 800 number."

New movers need internet fast. Same-day availability is your hook here.

Apartment Script
Apartment
"Do you have internet in your unit right now? If not, or if it feels slow, we can check your address and see what's available. The setup is easy and we can usually get you going same day."

Apartment residents often share WiFi or deal with slow building connections. Easy conversation starter.

Military / PCS Script
Military
"Did you just PCS in or are you moving off post? We help Fort Campbell families get internet set up fast — you can even order before your move-in date so it's ready when you arrive."

PCS families need fast setup. Lead with the convenience of ordering ahead.

Bill Review Script
Bill Review
"We do free bill reviews at the store. You bring in your current bill and we'll go over it together — no pressure to change anything. A lot of people find out they're overpaying by $20 to $40 a month."

Offer the review as a no-risk conversation. The close happens at the store.

Closing Line
Close
"Worst case, nothing changes. Best case, you save money or finally get internet that actually works. Let me put your info in real quick and the store will reach out."

Low-pressure close. You are not asking them to commit — you are asking them to let the store follow up.

Customer Tools
Store Info
Spectrum Premier Store
1064 S Riverside Dr · Clarksville TN
Mon–Sat 10am–6pm
(931) 246-9802
How to Use This Tool
1

Enter your rep name and code at the top

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2

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3

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4

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5

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